Carlos’ guests often asked “Where's the vacuum cleaner or extra blankets?”—questions that could’ve been answered pre-arrival.

Late queries meant delayed check-ins, extra calls, and uniform dissatisfaction—harming his efficiency and reputation.

He enabled GrocStock’s house preview feature. Guests get a digital tour showcasing rooms, item locations, and appliance controls. The format is intuitive and guests can search and find all items. If they are not happy with the tea bag that Carlos is providing, they can bring their own or request their favourite before check-in.

Guest queries dropped by 65%, and check-ins became smoother from day one. His team logs fewer support calls, and early reviews mention “felt at home immediately.”

Experience preview mode: https://grocstock.com/demo